This English text is a translation provided for information only. Only the German version of these terms and conditions is legally binding: Allgemeine Geschäftsbedingungen.
1.) Conclusion of the parking contract
The contracting parties are BD Parkraum GmbH and the customer, or a person appointed by the customer. By handing over the vehicle and the vehicle key, the customer declares their agreement to these terms and conditions.
1a.) By concluding a contract with BD Parkraum GmbH, the applicant (customer) and BD Parkraum GmbH agree that BD Parkraum GmbH will, for a fee, move the customer’s vehicle to a suitable parking area after it has been handed over and keep it there for the agreed period.
1b.) An application to conclude a contract may be made by telephone, by e-mail or via the online booking system.
The contract comes into effect when BD Parkraum GmbH confirms the booking, or at the latest when the vehicle and the vehicle key are handed over.
2.) Remuneration
The fee falls due at the latest when the vehicle is returned and must be paid in full before the vehicle is handed back.
The prices that apply in each case are those shown in the current price list on the BD Parkraum GmbH website or in the individual offer.
3.) Handover of the vehicle: handover report / items inside the vehicle
3a.) The customer is obliged to point out any special features or dimensions of the vehicle, in particular lowered suspension, special conversions, spoilers, loose vehicle parts or unusual handling.
3b.) Vehicle inspection at handover
The customer is obliged to inspect the vehicle together with an employee of BD Parkraum GmbH before handing it over.
Existing damage must be recorded completely and unambiguously in the handover report. This includes in particular written documentation and photographs.
If the customer fails to carry out the joint inspection or refuses it, claims in respect of damage that has not been documented are excluded, unless such damage is based on intentional or grossly negligent conduct on the part of BD Parkraum GmbH, its legal representatives or vicarious agents.
This does not affect liability for damage arising from injury to life, body or health that is based on a negligent or intentional breach of duty by BD Parkraum GmbH, its legal representatives or vicarious agents.
This does not affect liability for damage arising from injury to life, body or health.
3c.) The customer is liable for any soiling or damage caused by oil, fuel or other fluids escaping from their vehicle.
4.) Parking period: consequences of exceeding the agreed parking time: 25 €/extended day.
4a.) The maximum period for which the vehicle may be parked is three months. A longer period must be agreed in writing in advance in the individual case. In such a case BD Parkraum GmbH is entitled to demand an advance payment covering the period exceeding the three-month period.
4b.) If the vehicle is not collected within two weeks of the end of the agreed parking period, BD Parkraum GmbH is entitled to move the vehicle to another suitable parking area or to a publicly accessible car park.
4c.) An extension of the parking period by a further 24 hours is charged at 25,00 €. A fee of 25,00 € also applies for each further day begun.
In the event of flight delays of more than two hours, an additional daily rate of 25,00 € is charged automatically. The decisive factor here is the actual arrival time of the return flight.
Customers may book an extension themselves via the BD Parkraum GmbH website. Payment is made at the latest when the vehicle is collected.
5.) Performance of the contract; non-performance
5a.) The customer is obliged to notify any changes to their travel details without delay, and at the latest one hour before the time originally agreed.
If changes are not notified in good time, BD Parkraum GmbH is entitled to demand reasonable compensation for the expense incurred.
BD Parkraum GmbH should be informed on the following telephone number: +49 40 573 07 641.
5b.) If the customer withdraws from the contract no later than 24 hours before the agreed handover time, no cancellation charges apply.
If the withdrawal takes place less than 24 hours before handover, BD Parkraum GmbH is entitled to demand lump-sum compensation amounting to 50 % of the agreed total price.
5c.) Claims for damages on account of missed flights, missed appointments or other consequential losses of the customer are excluded, unless they are based on intentional or grossly negligent conduct on the part of BD Parkraum GmbH, its legal representatives or vicarious agents.
6.) Withdrawal from the contract, withdrawal from a parking reservation.
BD Parkraum GmbH is entitled to withdraw from the contract if exceptional circumstances arise which are beyond the control of BD Parkraum GmbH and which make performance of the contract unreasonable.
This includes in particular force majeure, official orders, safety reasons, technical faults or unforeseeable capacity shortages.
Payments already made will be refunded in full in this case. Further claims by the customer are excluded unless there has been an intentional or grossly negligent breach of duty.
7.) Shuttle transfer and special conditions
7a.) Shuttle times and night surcharge
The shuttle transfer is free of charge every day between 03:00 and 00:00.
For shuttle journeys between 00:00 and 03:00, a night surcharge of 35,00 € per transfer is charged.
If the customer has booked the Flex rate including shuttle insurance (9,99 €) at the time of booking, the night surcharge does not apply at all.
In this case the shuttle transfer between 00:00 and 03:00 is included at no additional cost.
7b.) Number of shuttle passengers
The parking price booked generally includes the shuttle transfer for up to four (4) people. However, the number of people stated by the customer at the time of booking is decisive for scheduling.
If fewer than four people are stated at the time of booking and additional, unregistered people turn up on the day of arrival, BD Parkraum GmbH is entitled to charge a flat organisation and processing fee of 20,00 € on site for these additional people, even if no more than four people are transported in total.
Customers are therefore advised to state the full number of people actually travelling as early as the time of booking.
8.) Return of the vehicle
The vehicle is returned only after all claims arising from the contractual relationship have been settled in full.
The vehicle is handed over to third parties solely on presentation of a written authorisation and a valid official photo ID.
By taking back the vehicle, the customer confirms that they have inspected the exterior of the vehicle.
Obvious damage must be reported to BD Parkraum GmbH without delay.
9.) Liability of BD Parkraum GmbH, insurance cover
BD Parkraum GmbH is liable from the time the vehicle key is handed over by the customer until the vehicle is returned (no. 6 of these terms and conditions) in accordance with the following provisions.
9a.) BD Parkraum GmbH is liable for damage to the customer’s vehicle where this involves intentional or grossly negligent conduct by its employees in accordance with the statutory provisions.
If other, uninvolved vehicles are damaged by the vehicle, the statutory provisions apply to those other damaged motor vehicles; in this case the motor vehicle liability insurance of the party causing the accident is liable for all resulting damage.
The vehicle of the party causing the accident is excluded from this; that vehicle is covered by the company’s public liability insurance, provided that there is a statutory entitlement to cover.
Not insured are vandalism, storm damage, break-in/theft, tyre damage or damage caused by loss of air or pressure in any tyre, theft of vehicles and vehicle parts and criminal damage by third parties, as well as damage caused by force majeure, internal and external unrest, elemental forces of nature and acts of war.
9b.) Handover in darkness, in wet conditions or with a soiled vehicle
If the vehicle is handed over in darkness or with rain-soaked, iced-up or heavily soiled bodywork, the customer acknowledges that a complete visual inspection is not possible under these conditions. Subsequent complaints regarding damage to paintwork, bodywork or surfaces are excluded, unless such damage is based on intentional or grossly negligent conduct on the part of BD Parkraum GmbH, its legal representatives or vicarious agents.
The customer is obliged to report, before handover, any special vehicle features, existing prior damage or technical peculiarities that may affect the use, manoeuvring or storage of the vehicle. If the customer fails to provide this information, any liability for damage resulting from it is excluded.
9c.) BD Parkraum GmbH is generally not liable for the loss of items from inside the vehicle or from the boot. In exceptional cases it is liable only if the items were noted in the handover report at the time of handover.
Liability of BD Parkraum GmbH for valuables that are not part of the vehicle’s regular equipment is excluded.
10.) Terms of payment
Payment is made when the vehicle is returned to the customer or to the authorised second person, either in cash, net, or by credit card or German debit card (EC card).
11.) Right to cancel
In the event of capacity shortages, BD Parkraum GmbH is entitled to park vehicles on suitable adjacent or alternative parking areas or to cancel the booking in full.
Prices or parking space offers that have been quoted incorrectly by mistake entitle BD Parkraum GmbH to contest or cancel the booking concerned.
Payments already made will be refunded in full in this case.
12.) Vehicle handed over to the wrong provider
If the vehicle is handed over to another provider by mistake although a booking exists with BD Parkraum GmbH, BD Parkraum GmbH accepts no liability for any damage, costs or financial disadvantages arising from this.
13.) Moving the vehicle
The customer expressly agrees that employees of BD Parkraum GmbH may manoeuvre the vehicle, move it to another space and transfer it to other parking areas for the purpose of performing the contract.
14.) Lien
BD Parkraum GmbH has a statutory lien on the parked vehicle, including the vehicle key and accessories, in respect of all claims arising from the contractual relationship.
15.) Place of jurisdiction
The place of jurisdiction is the city of Hamburg, unless mandatory statutory provisions provide otherwise.
16.) Severability clause
Should individual provisions of these General Terms and Conditions be or become wholly or partly invalid, the validity of the remaining provisions shall remain unaffected.
The statutory provision shall take the place of the invalid provision.
Terms and conditions as at 09/2026